My Portfolio
Work History


954 South 250 East

Layton, UT  84041

Home:  (801) 593-6148

Cell:     (801) 910-1255


 Courtney B. Arnold


A challenging position creating and updating dynamic Java programs.


My family, Programming, Gaming, and Movies.


September 1999–December 2003      Westminster College         Salt Lake City, UT

B.S., Computer Science.

§         Emphasis in programming with Sun’s Java 2 platform

§         G.P.A. 3.268


§         Sun Certified Programmer for the Java 2 Platform 1.4 2/2004

§         Comptia A+ Certified technician 2/1996


§         Experienced programming in Sun’s Java 2 platform

Example of work done is available in my portfolio and includes:

1.       8 Puzzle – An application that uses the Hill Climbing method to order a set of numbers numerically in a 3x3 puzzle.

2.       Spaceship – An application that creates a simple triangular image that you can accelerate, decelerate, and rotate on a wrap around background.

3.       Polygon Canvas – An application that creates a canvas where every click you make creates a vertex in a polygon. The final click occurs near the original vertex and then fills in the polygon on the canvas.

4.       Ray Tracer (partially implemented) – Implemented the intersect and shade methods of the Triangle class, the refraction, and the maximum reflection/refraction depth.

5.       JavaFTP – A FTP client written in Java to work on all platforms that Java is supported.

§         Designed web pages using HTML, ASP, PHP, and Javascript

Example of work is available at (recently converted from ASP to PHP due to a change in domain hosting services)

§         Configure and use Linux (Mandrake Distro.) on a limited basis on a separate computer in my house.

§         Knowledge and experience with JSP, Servlets and Relational Databases (MySQL) acquired in classroom environment at Westminster College.

§         Experienced configuring and using Windows 9x/NT/XP and Mac OS (pre OS X).

§         Experienced in speaking, reading, and writing Spanish fluently.

1.       Learned and used during two year LDS mission in Bahia Blanca, Argentina

2.       Tested 75 out of 80 score on the Spanish CLEP, 4/26/2001

3.       Answer Spanish calls at Ikano since 3/2001


§         Ikano Employee of the month, January 2003

§         Boy Scouts of America Eagle Scout 1996

§         2nd place in Cyprus High School’s Calculus Competition 1996

§         1st place in Cyprus High School’s Algebra 3-4 Competition 1994

§         Who’s Who in American High Schools 1993-1996


Work History

March 2001-Current                          Ikano Communications      Salt Lake City, UT

Technical Support Rep. II

§         Troubleshoot internet connectivity issues.

§         Communicate resolutions to customers via telephone and e-mail in English and Spanish.

§         Accept DSL and Accounting calls when extra assistance is needed.

Web and Domain Administrator

§         Set up e-mail and DNS entries

§         Provided non-server support necessary to troubleshoot web pages

Team Lead

§         Accepted supervisor escalations as requested.

§         Conducted internal and external research to answer questions from customers and staff


May 2000-February 2001            CoGoLink Wireless, Inc.            Draper, UT

Installation Technician

§         Installed wireless hardware in domestic and business customers.

§         Aligned wireless antennas to provide the best signal for the customers.

§         Solved connectivity and stability issues caused by alignment, software, and hardware problems.


September 1999-May 2000         Alorica, Inc.       Magna, UT

Universal Agent

§         Evaluated computer performance.

§         Summarized steps taken to troubleshoot personal computer system in a database.  


July 1997-August 1999  The Church of Jesus Christ of Latter Day Saints   Bahia Blanca, Argentina

§         Served a Spanish speaking ecclesiastical mission.


April 1995-June 1997      Packard Bell/NEC          Magna, UT

Technical Support Representative Level 2

§         Solved errors and issues with factory installed operating system, software, and hardware.

§         Communicated resolution to the customers by telephone.

§         Summarized steps and results in a customer database.








Greg Gagne

Associate Professor

Westminster College




(801) 832-2361




Todd Krause

Customer Service Director

Ikano Communications




(801) 415-8010




Brad Clarke

Lead Supervisor Customer Service

Ikano Communications


Work Phone:


(801) 924-1091 ext. 487




Jared Goff


Ikano Communications


Work Phone:

Home Phone:


(801) 924-1091 ext. 102

(801) 593-5670